Frequently Asked Questions


Nothing is working! I've tried it all!


Please send us a Technical Support Request.


I keep getting logged out OR Some videos will load just fine, but others won't.


This sounds like your internet browser is trying to create a session for your user but does not have the space for it at the moment. The usual fix for this sort of issue is to clear your browser's cache:

First, we need to clear what is left of your session on DIT. Look at the top right of your browser. If you see a "logout" option, please click this before proceeding.

In Internet Explorer:
Find the Tools menu at the top of your window, and under it find Internet Options. In here, find the Advanced tab. Under Advanced, you should see a button that says Reset; click this button to clear your browser's temporary files.

In Firefox:
Find the Tools menu at the top of your window, and under it Clear Private Data. By default, some of the boxes should already be checked, but for sure you'll want to get rid of Cache, Offline Website Data, and Authenticated Sessions.

In Safari:
Find the Cog/Tools menu at the top right of your window, and select Reset Safari. Make sure that at least Clear History, Empty The Cache, and Remove All Cookies are checked, and then click Reset.

The other possible problem is with your anti-virus software. If you know how to turn off your browser auto-protect, please do so while using course.doctorsintraining.com. If not, please contact us at techsupport@doctorsintraining.com, and we will try to help you.


My video won't load or will load but is very choppy/unintelligible.


Not load at all generally means that you do not have flash installed. Follow this link to download a flash player.

Not loading can be a problem with your anti-virus software. If you know how to turn off your browser auto-protect, please do so while using course.doctorsintraining.com. If not, please contact us at techsupport@doctorsintraining.com, and we will try to help you.

If the video is instead loading partially, then it is usually a problem with your internet connection.
First of all, if you are using a wireless connection, we would suggest that you connect directly to your router or modem with a cable instead of wirelessly, but if this is not possible, try to find a spot where you have a very good to excellent connection strength (usually 4/5 of 5 "bars").

Having done this, if the problem persists, please contact us at techsupport@doctorsintraining.com, and we will try to help you.


What are the Terms of Service(TOS) for course.doctorsintraining.com?


Doctors In Training.com, LLC Enrollment Agreement


You must accept the terms of this agreement before you proceed to the Doctors In Training.com online course materials. By accepting this agreement you are acknowledging understanding of the refund policy and of your responsibility to protect the copyright of the course materials. Verifying understanding of this agreement will not result in any additional charges.

Cancelation and Refund Policy

1. Prior to attending/viewing the second day of lectures (1/15 of the video lectures), assuming $700 course price, $650 will be refunded (total payment minus $50).
2. Prior to attending/viewing the third day of lectures (2/15 of the video lectures), assuming $700 course price, $350 will be refunded (50%).
3. Prior to attending/viewing the fourth day of lectures (3/15 of the video lectures), assuming $700 course price, $175 will be refunded (25%).
4. No refunds are available after the fourth lecture series (4/15 of the video lectures) has been viewed.


Online Course Design

1. Access to the online course materials is limited to 30 days after the start day of your access. Additional days of access can be purchased at a rate of $175 per week (Call our office to extend the Step 2 course).
2. Access includes three viewings of each individual lecture. If more than three viewings are needed, additional viewings can be purchased separately at a rate of $20 per lecture ($60 per day).
3. You may view the lectures in any order you choose.


Copyright Rights and Responsibilities

All of the course materials including the recorded lectures; audio of the lectures; course handouts; and course information, techniques, mnemonics, and hints are the property of Doctors In Training.com, LLC and may not be reproduced or resold in any manner. Copyright infringement is a violation of federal law and subject to severe civil penalties and sanctions and can also be a violation of federal criminal law.

The purchase price of the course grants access of course materials to only one person. Copyright and trademark protection rights and laws protect this material, and sharing any of the course materials with any third party for any reason is a violation of these laws. No part of the course can be shared, sold, or transferred to another person.

If any copyright holders have been inadvertently overlooked in the making of this publication, the publisher is willing to make the necessary arrangements at the first opportunity. DoctorsInTraining.com, LLC can be contacted at 817-870-2730.


Limitation of Liability

The author, editor, and publisher disclaim any liability, loss, injury, or damage incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this course material. The author has made every effort to ensure that any treatment recommendations found in this text are accurate and consistent with the current recommendations at the time of publication; however, these materials may contain typographical errors and omissions. The author is not responsible for any consequence that may result from the application of these materials.


While the medical information contained in this publication may be used as general guidelines for patient care, it should not be construed as specific instructions for individual patients. This resource may discuss off-label uses of products approved by the US Food and Drug Administration. A qualified healthcare professional should be consulted before using any therapeutic product discussed. Manufacturer's product information and package inserts should be reviewed for current information, including contraindications, dosages, and precautions. All information and data contained within this publication should be verified before treating patients or employing any therapies described. Application of this information in a particular situation remains the professional responsibility of the health care practitioner.